Customer reviews, left at third-party review sites such as Yelp.com and Google Maps, are becoming increasingly important. Since, they demonstrate the real views or experience of customers, acting as a source of trusted information for people who are trying to buy your products or services. Moreover, they can be an excellent tool of publicity on the World Wide Web. The question is, how can you get more of these valuable ratings?
Here are the best ways to get good customer reviews from your customers -
Offer excellent customer service: A recent survey by Dimensional Research- a market research company stated that customer service is one of the most important factors that influences any customer to write a review. When customers are highly satisfied with your product or service, they feel deeply compelled to spread the word about their experience with you and your services. So, to get maximum reviews, raise the standard of your customer service which is the need of the hour.
Ask or make your presence known: After a customer has made a purchase from your store, ask him or her to take a moment to provide you with the feedback about your service or product. When a customer offers praise or positive feedback, ask whether he or she would be willing to be quoted online. If your customer uses online review sites, let him or her know that you have a presence at customer review sites.
Teach the review process: Make sure that your sales team is able to show customers how and where they can post reviews. Create a page that helps your customers to know the process of creating a Yelp or other review sites' account. In order to get positive result, make sure that your teaching process is simple, fast and minimally invasive. A customer might be willing to write a positive review, but he or she probably be a little sluggish to do all these things. So, it will be good if you can provide them with a simple click to give their review on your products and services. For this, you can send an e-mail with a link to the review sites related to your domain or can place the link on your website.
Thank your customers: Don't let the online conversation go unanswered. Respond promptly and thank the customers for their positive feedback and suggestions. And if, anyone has left a negative review, acknowledge his or her dissatisfaction and describe the steps you will take to solve the issue. If you get succeed in solving the problem and the customer changes his review, the result could be more effective than a positive review.
In conclusion, strive for more reviews from your customers by continually providing exceptional customer service, asking them directly and making it easy. Following the same principle, smartData Enterprises Inc. is offering best customer services and in return, it is earning numerous positive customer reviews that you can view on different review sites. Moreover, the company immediately responds to every smartData Enterprises Inc. Complaint and solve the issue as early as possible, making the customer immensely satisfied.
